Thank you for choosing Luucco. We are committed to providing reliable products and professional customer support. This Warranty Policy outlines the terms and conditions for after-sales services applicable to Luucco products.

1. Scope of Application

This Warranty Policy applies only to Luucco products purchased for personal use through the following channels:

• Luucco official website
• Luucco official stores on authorized e-commerce platforms
• Authorized distributors and retailers

Products purchased for resale, distribution, or commercial bulk procurement may not be covered under this policy.

2. Warranty Coverage

If a Luucco product becomes defective due to manufacturing defects under normal use and maintenance conditions during the warranty period, Luucco will provide one of the following services depending on the situation:

• Product repair
• Product replacement
• Refund or return service (if applicable)

The specific solution will be determined by Luucco after inspection and diagnosis.

3. Warranty Period

The warranty period begins from the original date of purchase.

Customers must provide valid proof of purchase, such as:

• Order number
• Invoice or receipt
• Confirmation email from an official sales channel

If valid proof of purchase cannot be provided, the warranty period will default to 90 days from the product’s manufacturing date.

4. Regional Warranty Policy

Luucco products do not support global warranty service.

Warranty services are only available through authorized service centers located in the region where the product was originally purchased.

For cross-region after-sales service requests, customers should contact the local Luucco service center for assistance and applicable service policies.

5. How to Request Warranty Service

If your product experiences issues during the warranty period, please contact Luucco customer support.

Our technical support team may attempt to diagnose and resolve the issue through:

• Email support
• Online assistance
• Troubleshooting guidance
• Software or firmware updates

If the issue cannot be resolved remotely, customers may be required to send the product to a designated Luucco service center for inspection and repair.

Service arrangements will depend on the warranty type and product condition.

6. Preparation Before Requesting Service

Before submitting a warranty request, please ensure the following:

1. Follow Luucco’s official service request procedures.
2. Back up any data or settings stored on the product if applicable.
3. Provide a detailed description of the issue.
4. Provide necessary information such as system passwords or access if required for troubleshooting.
5. Remove any personal, confidential, or legally protected data from the product before shipping.
6. Unless specifically requested, do not include accessories, cables, or peripheral equipment when sending the product for repair.
7. Carefully select a shipping method and consider purchasing shipping insurance to prevent loss or damage during transit.

Luucco is not responsible for any data loss occurring during product repair or maintenance.

7. Repair and Replacement Policy

If warranty service requires replacement of products or components, the following conditions apply:

• The replaced parts become the property of Luucco.
• Replacement products or parts become the property of the customer.
• Replacement items may be new or refurbished, but they will be in proper working condition and offer equal or better performance than the replaced components.

The replacement product will continue to be covered under the remaining warranty period of the original product.

If the remaining warranty period is less than three (3) months, the replaced component will receive a minimum warranty of three (3) months from the date of repair.

8. Limitations and Exclusions

This warranty does not cover damages caused by:

• Improper use or misuse of the product
• Unauthorized modification, repair, or disassembly
• Accidents, drops, water damage, or external damage
• Improper storage or operating conditions
• Use of non-approved accessories or components
• Normal wear and tear

Luucco reserves the right to determine whether a product qualifies for warranty service after inspection.

9. Use of Customer Information

By requesting service under this Warranty Policy, you authorize Luucco to collect, store, and use your contact information, including:

• Name
• Phone number
• Email address
• Shipping address

This information will be used solely for purposes related to:

• Warranty service processing
• Customer support
• Product safety notifications
• Service satisfaction surveys

Luucco may transfer this information to authorized service providers or partners in regions where we operate in order to fulfill warranty services.

10. Policy Updates

Luucco reserves the right to update or modify this Warranty Policy at any time without prior notice. The latest version will always be available on the official Luucco website.